Answers, before you have to ask.

For most standard requests we can complete the assessment within 2 business days and begin care within 3 to 5 days. Urgent hospital discharges are prioritised — call us and say it is a discharge.

Rates run from $19/hour for companionship to $38/hour for specialized care, depending on the service and the caregiver's qualifications. The minimum booking is 3 hours per visit. There is no membership fee and no lock-in contract. Overnight, live-in and statutory holiday rates differ — the written care plan sets out every number before you commit.

In Ontario, publicly funded home care is arranged through Ontario Health atHome, and eligibility and hours are decided by them, not by us. Private home care may also be covered under extended health benefits, veterans' benefits, or a long-term care insurance policy. We will tell you what to ask for, and we will not pretend to know your coverage — check with your plan administrator.

That is the design. You are matched with a primary caregiver, with a named backup introduced in advance for illness and vacation. If the match is not right, tell us and we re-match at no cost.

Yes. Where the care plan calls for it we assign Registered Practical Nurses or Registered Nurses — for wound care, medication administration, catheter and ostomy care, and palliative support. Personal Support Workers cannot perform controlled acts, and we will not pretend otherwise.

Ottawa and surrounding Eastern Ontario communities. If you are outside our service area, call anyway — we would rather refer you somewhere good than leave you searching.

It goes to a named care manager with a 1 business day acknowledgement and a 5 business day written response. Serious concerns are escalated the same day and, where required, reported to the appropriate regulator.

Employees. They are screened, trained, supervised, insured and WSIB-covered by PlugCare. You are never the employer of record and carry none of that liability.