Screened and police-checked
Criminal record check with vulnerable sector screening, reference verification, and credential checks on every caregiver before their first shift.
Senior home care in Ottawa & Eastern Ontario
Care that lets you stay home.
PlugCare matches families with police-checked, trained, bilingual caregivers for companionship, help around the house, drives to appointments and specialized care — from a few hours a week to round-the-clock support.
Every caregiver is police-checked, insured and matched to your family — not sent at random.
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Police-checkedEvery caregiver, every year
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Bilingual careEnglish & French, and more
Supported by and working alongside
Why families choose PlugCare
Care built around the person, not the schedule.
Big agencies send whoever is free. We match on language, culture, temperament and need — and then we keep sending the same person.
Matched, not assigned
We match on language, cultural background, faith, gender preference and personality — then hold that match steady.
Trained, not just willing
PSW certification where required, plus CPR/AED, dementia care, safe transfers and infection control refreshed annually.
A real care plan
A registered nurse builds a written plan after the free in-home assessment. It is reviewed, not left to drift.
Insured and bonded
Fully insured, bonded and WSIB-covered. Caregivers are our employees, not contractors you have to manage.
Family stays informed
Visit notes after every shift, a named coordinator you can reach, and one number that a human answers.
Our services
See all services →
Four ways we help.
Start with one service or combine them. Minimum booking is three hours; there are no membership fees and no lock-in contract.
Companionship
From$19 per hour
$19–$26 per hour · 3-hour minimum visit
A familiar face, regular check-ins, and someone to share the day with.
- Companions
- Wellness check-ins
- Personal shoppers
- Conversation & games
Help at home
From$26 per hour
$26–$34 per hour · 3-hour minimum visit
Housekeeping, meals, laundry, and the practical work of keeping a home running.
- Housekeeping
- Meal preparation
- Laundry
- Tech help
Mobility assistance
From$30 per hour
$30–$38 per hour · 3-hour minimum visit
Drives to appointments, travel companionship, and safe movement in and out of the home.
- Drives to appointments
- Travel companionship
- Transfer assistance
- Walker & wheelchair support
Specialized care
From$30 per hour
$30–$38 per hour · 3-hour minimum visit
Dementia, post-hospital recovery, palliative support and overnight attendant care.
- Dementia & Alzheimer's
- Post-hospital recovery
- Overnight attendant care
- Palliative support
Hourly rates for private-pay care in Ottawa and Eastern Ontario. Minimum visit 3 hours. No membership fee and no lock-in contract. Overnight, live-in and statutory holiday rates differ — every figure is confirmed in your written care plan before you commit.
See full rates →
How it works
From first call to first visit in days, not weeks.
No sales pressure and no obligation. The assessment is free whether or not you go ahead.
01
Talk to a human
Call or send the form. A care coordinator — not a call centre — listens to the situation and tells you honestly whether home care is the right answer.
02
Free in-home assessment
A nurse visits the home, assesses needs and safety, and writes a care plan with hours, tasks and costs set out in plain language.
03
Meet your caregiver
We propose a matched caregiver and you meet them before anything is committed. If the fit is wrong, we re-match at no cost.
04
Care begins, and adapts
Care starts on your schedule. Visit notes come to the family, and the plan is reviewed as needs change.
Safety and accountability
What screened actually means here.
Home care is one of the few services where a stranger has keys to the house. That deserves a specific answer, not a slogan.
- Vulnerable Sector CheckEvery caregiver clears a Criminal Record and Judicial Matters Check including vulnerable sector screening, renewed annually.
- Verified credentialsPSW certificates, nursing registration and CPR/AED cards are verified against the issuing body — not accepted at face value.
- Two professional referencesContacted directly and asked specific questions about reliability, judgement and conduct under pressure.
- Employees, not contractorsOur caregivers are employed, supervised, insured and WSIB-covered. You are not the employer and carry none of that liability.
- Supervised and reviewedScheduled supervisory visits, documented visit notes and a formal complaint process with a named owner and a response deadline.
Where we stand
Small enough to know your name.
PlugCare is a Canadian home care provider serving Ottawa and Eastern Ontario.
120+Families supported across Eastern Ontario
48,000+Hours of care delivered
65+Screened caregivers on our roster
4Years serving Canadian healthcare
Our people
How matching works →
Meet the caregivers.
Personal Support Workers, Registered Practical Nurses, Registered Nurses, housekeepers and companions — screened, trained and matched to your family.
Caregiver profiles shown for illustration. Real profiles are shared with you before any match is confirmed.
In their words
Families, in their own words.
Mum has the same two caregivers every week and she calls them by name now. After a year of rotating strangers from the last agency, that is everything.
They drove Dad to every oncology appointment, took notes, and emailed me the summary before I even got out of my own meeting. I stopped taking days off work.
I needed someone who spoke French with my mother and understood how she was raised. PlugCare was the only one who treated that as a requirement rather than a preference.
Illustrative testimonials — replace with signed, consented client quotes before launch.
Questions
Answers, before you have to ask.
How quickly can care start?
For most standard requests we can complete the assessment within 2 business days and begin care within 3 to 5 days. Urgent hospital discharges are prioritised — call us and say it is a discharge.
What does it cost, and what is the minimum?
Rates run from $19/hour for companionship to $38/hour for specialized care, depending on the service and the caregiver's qualifications. The minimum booking is 3 hours per visit. There is no membership fee and no lock-in contract. Overnight, live-in and statutory holiday rates differ — the written care plan sets out every number before you commit.
Is any of this covered by government funding or insurance?
In Ontario, publicly funded home care is arranged through Ontario Health atHome, and eligibility and hours are decided by them, not by us. Private home care may also be covered under extended health benefits, veterans' benefits, or a long-term care insurance policy. We will tell you what to ask for, and we will not pretend to know your coverage — check with your plan administrator.
Do we get the same caregiver every visit?
That is the design. You are matched with a primary caregiver, with a named backup introduced in advance for illness and vacation. If the match is not right, tell us and we re-match at no cost.
Can you provide nursing care, not just personal support?
Yes. Where the care plan calls for it we assign Registered Practical Nurses or Registered Nurses — for wound care, medication administration, catheter and ostomy care, and palliative support. Personal Support Workers cannot perform controlled acts, and we will not pretend otherwise.
Not sure what level of care you need?
Neither are most families when they call. That is what the free assessment is for — a nurse tells you honestly what is needed, including when the answer is “less than you think”.