Overnight and live-in care
Quoted as a flat nightly or daily rate, not hourly. Usually works out lower per hour than daytime care.
Rates
What it costs, in plain numbers.
Published rates, no membership fee, no lock-in contract. You get the exact figures for your situation in writing after the free assessment — before you commit to anything.
| Service | Hourly rate | Minimum visit | Typical use |
|---|---|---|---|
| Companionship | $19–$26per hour | 3 hours | 2–3 visits a week |
| Help at home | $26–$34per hour | 3 hours | 1–3 visits a week |
| Mobility assistance | $30–$38per hour | 3 hours | Per appointment |
| Specialized care | $30–$38per hour | 3 hours | Daily, overnight or 24/7 |
Rates apply to private-pay care in Ottawa and Eastern Ontario and are current as of this page. Publicly funded hours arranged through Ontario Health atHome are separate and are not billed by us.
Rates
Included in every rate — at no extra charge
- The free in-home assessment and written care plan
- Caregiver travel time and mileage between clients
- Visit notes sent to the family after every shift
- A named care coordinator you can reach directly
- Re-matching to a different caregiver if the fit is wrong
- Insurance, bonding and WSIB coverage on every caregiver
Rates
What you will never be charged for
- Membership or registration fees
- Cancellation fees with 24 hours' notice
- Assessment or care-plan fees
- Minimum monthly hours or annual commitments
What costs more
Statutory holidays
Charged at 1.5× the standard hourly rate, matching what we pay the caregiver.
Under 3 hours
We do not schedule visits shorter than 3 hours. It is not viable for the caregiver and the quality shows.
Registered nursing tasks
Wound care, injections and other controlled acts require an RPN or RN and are quoted separately.
Supported by and working alongside
Questions
Answers, before you have to ask.
How quickly can care start?
For most standard requests we can complete the assessment within 2 business days and begin care within 3 to 5 days. Urgent hospital discharges are prioritised — call us and say it is a discharge.
What does it cost, and what is the minimum?
Rates run from $19/hour for companionship to $38/hour for specialized care, depending on the service and the caregiver's qualifications. The minimum booking is 3 hours per visit. There is no membership fee and no lock-in contract. Overnight, live-in and statutory holiday rates differ — the written care plan sets out every number before you commit.
Is any of this covered by government funding or insurance?
In Ontario, publicly funded home care is arranged through Ontario Health atHome, and eligibility and hours are decided by them, not by us. Private home care may also be covered under extended health benefits, veterans' benefits, or a long-term care insurance policy. We will tell you what to ask for, and we will not pretend to know your coverage — check with your plan administrator.
Do we get the same caregiver every visit?
That is the design. You are matched with a primary caregiver, with a named backup introduced in advance for illness and vacation. If the match is not right, tell us and we re-match at no cost.
Not sure what level of care you need?
Neither are most families when they call. That is what the free assessment is for — a nurse tells you honestly what is needed, including when the answer is “less than you think”.